Shipping & Returns

Yes, it is true! Shipping is free for all domestic orders in India right now!

All prices on the website include FREE standard shipping across the country for a limited time period. All your Divus® products are shipped to you from Gurgaon via Indian Speed Post. 
It takes about 1-2 business days to process your order. We ship Monday through Friday, excluding weekends and holidays. Once your order ships, you will receive a confirmation e-mail with the tracking number. 

Please allow 3-5 days for your order to reach your doorstep after you have received the tracking information from us via email. 

Express Shipping 

We have added the option of Express Shipping at a flat rate of Rs 180 across the country for your convenience. In case you want your order delivered within 2-3 days (in  India), please use this option at checkout. We use courier services such as Blue Dart to fulfil your order after processing the same. But if you are in a hurry to have your order and can not wait for 1-2 days of processing, please mention the same in the notes section at checkout and we will do our best to expedite the entire process. 

Incorrect Address Disclaimer 

We request you to double check your billing address and contact information at the time of checkout. We work very hard to speed up processing and shipping times, hence there is usually a very small time window to make changes to the shipping address. In case you have entered an incorrect address or phone number at the time of checkout, please email to us at within 24 hours of placing the order. 

Returns and Exchanges

We create all our jewels with great love and care. Each item is made to order for you and goes through a quality check before it is shipped. In the interest of hygiene and use of authentic Swarovski® crystals, all our sales are final and therefore non-returnable/non-refundable. However, if you receive an incorrect product from us, we will gladly provide an exchange to you. Please write to us as with your order number within 3 days of receiving the item.

Please note that while we make every effort to photograph our products in natural daylight and display colours as accurately as possible on the site, kindly be aware that appearance of colours can vary based upon your monitor and display settings. Also note that since all our products are made with crystals, their appearance may vary depending upon the lighting conditions and the backgrounds they are placed against and therefore may not 'exactly' match with the photographs shown. But nonetheless, since all of our pieces are made with Swarovski® crystals, they are absolutely sparkling and brilliant!