For more than 120 years there has been one name that has been consistently and inextricably linked to precision cut crystal and fashion and that name is Swarovski®. Unrivalled in quality, precision and consistency, we feel they make the most breathtaking crystals in the world. And since we believe in using only the best, we chose Swarovski® crystals as the canvas for all our designs. It was a relatively simple choice to make!
Do you use only authentic Swarovski® crystals?
Yes, a 100%. Integrity is a value that we hold the highest and therefore no matter what, we will never compromise on it. Plus we love that you enjoy the consistency of our products and the brilliance of Swarovski® crystals. We would not want it otherwise!
Will the jewellery tarnish?
No, all our jewellery is plated with nickel free, tarnish resistant coating (in gold, silver or rose gold) that will not oxidise or turn dark. But as with any artificial jewellery, care must be taken to keep it out of water & kept safely in the DIVUS® box provided or in a pouch, specially while travelling.
When will my order ship?
Once we receive your order, we take 1-2 business days to ship the same. Once your order has shipped, you will receive a shipping confirmation via email with a tracking number. We ship Monday through Friday, but if you are in a hurry to have your order shipped earlier, then do let us know via an email to firstname.lastname@example.org and we'll do our best!
Do you ship internationally?
Unfortunately, no. Currently, we only ship within India. Shipping to international locations is definitely on the cards. But, if you are very keen to have our products, please write to us at email@example.com and we will work things out for you!
Can I return or exchange my order?
We create all our jewels with great love and care. Each item is made to order for you and goes through a quality check before it is shipped. Because of the nature of our products and use of authentic Swarovski® crystals, all our sales are final and therefore non-returnable/non-refundable. However, if you receive an incorrect product from us, we will gladly provide an exchange to you. Please write to us as firstname.lastname@example.org with your order number within 3 days of receiving the item.
I would like to place a large order, whom should I contact?
Yay! We would love to work with you on your large order, please drop us a note at email@example.com and we will take it from there.
Do you customise?
Yes, we do! Custom orders are welcome! If you prefer a different crystal combination or design, please write to us and we will gladly work with you on your special request.
How should I style my Divus® bag charms?
In many different ways! Our bag charms are elegantly luxurious. They are sophisticated enough to be worn during the day on a classic workbag or a tote yet glamorous enough to adorn evening baguettes and clutches. You can style them any way you want and we can guarantee that they will make you feel extra special!
What is the dimension of the clasp?
All our clasps (barring the one used in Shooting Stars) measure about 3.5 cm in length with the clasp loop of about 1.2 cm.
Some of my bag charms look different on different handbags. Why is that?
Most of our bag charms are created using the most versatile crystal colour Aurora Borealis. This is a unique colour that looks gorgeous against any background, on any coloured handbag. Its speciality is that it produces dramatic colour changes depending upon the background conditions. For example, often against a white or a nude coloured handbag, these crystals bear ethereal blue-purple tones, whereas against darker backgrounds, like a black or a navy handbag, these reflect warm fiery colours like yellows, gold and amber.
Are the colours and sizes shown on the website absolutely accurate?
While we make every effort to photograph our products in natural daylight and display colours as accurately as possible on the site, please be aware that appearance of colours can vary based upon your monitor and display settings. Also note that since all our products are made with crystals, their appearance may vary depending upon the lighting conditions and the backgrounds they are placed against. As far as the sizes go, please refer to the measurements listed on the product pages for an approximate estimation.
Can you gift wrap my order or add a note for me?
Our bag charms have proved to be exceptional gifts and therefore all your orders are individually packed in beautiful Divus boxes, crowned with ribbon bows. They are absolutely gift ready! However, if you would like us to add a note to your package, do let us know during check-out and we will happily do it for you!
Where can I send my compliments or complaints?
We’d love to hear your feedback. While getting admiration notes is always wonderful, we also appreciate hearing about areas where we can improve. Please send your feedback to firstname.lastname@example.org. We strive to improve the areas that need to be fixed as well as celebrate by sharing a cake or two within the team on the positive reviews you send!